PROBLEMS WE SOLVE
We invest upfront time with prospective clients to understand their digital problem or opportunity and define how to measure project success. While every project has unique characteristics, the typical problems we solve can be grouped into the following areas:
Creating entirely new digital products can be a challenging and complex endeavour. We have extensive experience in ‘lean startup’ methodologies that enable us to rapidly explore, prototype, design and test new digital products. We work with entrepreneurs to invent new concepts, refine start-up propositions or work with established businesses to trial new digital ventures.
Customer Experience Design
The difference between an average and delightful customer experience can literally make or break a business. The fields of CX/UX/UI design have taken huge leaps in recent years thanks to the growth of new devices, technology and interfaces. We have completed extensive work re-designing customer experiences for both start-ups, enterprises and many other clients.
Growth & Optimisation
We work with many clients who have strong business foundations but are struggling to deliver or re-ignite growth. The art of designing, measuring and optimising a customer funnel – from acquisition, activation, engagement, revenue to retention is an emergent field revolutionising and reinventing sales and marketing disciplines. We bring together user behaviour analysis, data science and customer journey design to help clients find both ‘quick wins’ and enduring sources of new growth.
We appreciate that businesses are at different stages of development and that they need to be able to engage in different ways. We have found three distinct types of engagement that work very well:
Engagement: from 2-3 hrs to 2-3 days
We run bespoke workshops for businesses and teams facing specific digital challenges. These might include new concept development, data analysis, customer funnel triage, opportunity mapping or problem definition.
Engagement: as needed
We can augment your existing team’s skills with expert-level product strategy, design/UX, data science, research, prototyping, growth experiments and more.
Engagement: typically 6-12 weeks
We can assemble an entire team to deliver an end-to-end project tackling one or all of the problems outlined above. This often involves inventing, designing, prototyping and testing a new product concept from scratch (or re-inventing an existing product).
HOW WE WORK
The Team Comes First
Digital projects require hybrid teams who work in a highly collaborative way. We take immense care in bringing the right people together and giving them the clarity, support, tools and conditions to do their best work.
We Listen To Your Customers
Customer’s needs cut-through the ambiguity in digital projects. Much time can be wasted debating abstract ideas and opinions. We rely on direct feedback from customers to circuit-break such conversations and maintain project momentum.
Outcomes Over Outputs
We plan projects with a view to achieving an upfront-defined objective. It is inevitable that new information emerges during the project. That often means we have to change course because it’s not about inputs or outputs, it’s about outcomes.
Think Big. Act Small. Follow the Proof
The Early Days mantra! It’s a reminder to balance big plans with small actions. And to remind the team that egos get left at the door. We follow the proof and the data, not the loudest voice in the room.